NHTSA Complaint #11154342 — 2011 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A LOUD, CYCLIC KNOCKING NOISE WITHIN THE ENGINE. THE CONTACT NOTED THAT THE VEHICLE WAS MAINTAINED WITH SYNTHETIC OIL AND THAT THERE WAS NO CHECK ENGINE OR OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT WAS AN INDEPENDENT MECHANIC AND HE DRAINED THE OIL PAN AND FOUND EVIDENCE OF METAL SHAVINGS WITHIN THE OIL PAN. ECKERT HYUNDAI INC. (4011 NORTH INTERSTATE 35, DENTON, TX 76210, (940) 243-6200) PERFORMED A DECIMAL TEST ON THE VEHICLE IN SEARCH OF A SPECIFICALLY IDENTIFIABLE ENGINE BEARING SOUND TO INDICATE ENGINE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS CLEARED OF HAVING ENGINE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 17V224000 (ENGINE AND ENGINE COOLING) AND 17V226000 (ENGINE AND ENGINE COOLING) AS POTENTIAL CAUSES OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 11464007. THE FAILURE MILEAGE WAS 60,000. *TT CONSUMER STATED ENGINE HAS DAMAGE AND IS UNDER RECALL. *JB