NHTSA Complaint #11152617 — 2010 TOYOTA PRIUS

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SMOKE EMITTED THROUGH THE VENTS OF THE VEHICLE COMING FROM THE ENGINE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) AND WENT TO TOYOTA OF DOWNTOWN LA (LOCATED AT 1901 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 354-9999) WITHOUT THE VEHICLE AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 97,400.