NHTSA Complaint #11152049 — 2010 FORD FOCUS

TL* THE CONTACT OWNS A 2010 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY AND THE CONTACT WAS INSIDE THE VEHICLE, ALL FOUR DOORS WOULD NOT UNLOCK. THE CONTACT STATED THAT THE KEY FOBIK COULD NOT UNLOCK THE DOORS AND THE DRIVER SIDE DOOR WOULD NOT OPEN WHEN PROMPTED. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FINALLY OPENED WITH THE KEY FOBIK. THE CONTACT WAS ABLE TO CLIMB OUT OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REAR PASSENGER DOOR HAD A HISTORY OF BECOMING STUCK AND REMAINED LOCKED AFTER THE CONTACT EXITED THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.