NHTSA Complaint #11151868 — 2017 CADILLAC XT5

EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.