NHTSA Complaint #11151077 — 2018 TOYOTA C-HR

TOYOTA CH R I NOTICED HESITATION WHEN STARTING THE ENGINE ABOUT 3 DAYS PRIOR. TWO DAYS AGO THE CAR WOULD NOT START. I CALLED ROAD SIDE ASSISTANCE. I WAS GIVEN A JUMP. 8 HOURS LATER I NEEDED ANOTHER JUMP. THE CAR TURNED ON AND BUT SHORTLY AFTERWARDS THE PARKING BREAK AND LIGHTS BEGAN FLASHING ON THE CONTROL PANEL. THE CAR COULD NOT BE PUSHED. IT WAS NOT ACCELERATE NOR REVERSE. CAR WAS TOWED TO THE DEALER. THE DEALER STATES THE BATTERY WAS NOT JUMPED CORRECTLY AND THE CONTROL PANEL MAY NEED TO BE REPLACED. I ASKED FOR THE WARRANTY TO COVER THE DIAGNOSIS, BECAUSE THIS CAR SHOULD HAVE CONTROL PANEL PROTECTION TO AVOID MAJOR ISSUES. THIS CAR IS POORLY DESIGNED. IT SHOULD BE STATED ON THE BATTERY NOT JUMP THE CAR AND INFORM ME ALL THE DAMAGE THIS COULD CREATE. HOWEVER THE CAR WAS NOT JUMPED INCORRECTLY. THE DEALER SHOWED ME ACID AROUND THE BATTERY BUT NEVER SHOWED ME THE CONTROL PANEL DAMAGE. WHY IS THERE A BATTERY AND A CONTROL PANEL ISSUE ON A CAR THAT IS NEW. WHY DOES THE DIAGNOSTIC COST $280. HEADQUARTERS WAS CONTACTED. BUT NO RESOLUTION