NHTSA Complaint #11658441 — 2018 TOYOTA C-HR

The electric parking brake system on my vehicle has malfunctioned and is stuck in the engaged position, preventing my rear brake pads and rotors from being changed. The component is still in my possession and available for inspection upon request. Safety Risk: This issue directly impacts vehicle safety, as I am unable to service or replace the rear brakes, which are a critical safety component. Additionally, the malfunction may cause the brake to engage or fail to disengage unexpectedly, creating a risk while driving or parking. Confirmed by a Professional: Yes, the problem has been confirmed by an independent service center, which attempted to service the brakes but could not proceed due to the failure of the electric parking brake actuator/module. Inspection by Authorities or Manufacturer: As of now, the vehicle has not been inspected by the manufacturer, police, or insurance, but I am seeking further diagnostic help from a dealer. Warning Signs Prior to Failure: Yes, prior to the failure, I noticed warning messages on the dashboard related to the parking brake system, including a “Parking Brake Malfunction” alert.