NHTSA Complaint #11144765 — 2006 CHRYSLER 300

I OWN A 2006CHRYSLER 300 WITH A 3.5 LITER ENGINE. OVER THE LAST SEVERAL MONTHS, I'VE EXPERIENCED STALLING AND ENGINE SHUT OFF FOLLOWING REFUELING. I TOOK THE VEHICLE IN TO MY MECHANIC WHO ALERTED ME TO A RECALL ISSUED BY CHRYSLER OVER THIS EXACT PROBLEM. THE CHALLENGE, I WAS TOLD, WAS THAT THIS WAS A VIN SPECIFIC RECALL, 14-002-14, DATED 4/2214, ON MY MODEL AND ENGINE'S FUEL SYSTEM, NOTED AS A LIFETIME WARRANTY REPAIR, AS STATED IN THAT RECALL, BUT IT DID NOT INCLUDE MY VIN NUMBER. MY MECHANIC CONFIRMED THAT THIS PROBLEM, ALLOWING GASOLINE TO ENTER THE EVAPORATOR CHAMBER IN THE FUEL SYSTEM BY DROPPING THE GAS TANK AND EXAMINING IT. I WAS TOLD TO TAKE THIS TO A LOCAL DEALERSHIP TO HAVE IT ADDRESSED. AT MY LOCAL DEALERSHIP, THE SAME EXAMINATION WAS CONDUCTED AND THE SAME PROBLEM CONFIRMED. THE DEALER TOLD ME THAT SINCE THE LIMITED RECALL DID NOT INCLUDE MY VIN NUMBER, I'D HAVE TO APPEAL TO CHRYSLER DIRECTLY. AFTER SEVERAL WEEKS OF PROMISED CALLS NEVER BEING MADE TO ME, I FINALLY SPOKE WITH BRITTANY, A CUSTOMER SERVICE SUPERVISOR WHO SAID I WAS NOT ENTITLED TO THE LIFETIME WARRANTY AND FREE REPAIR TO THIS FACTORY DEFECT BECAUSE MY VIN WAS NOT ONE OF THOSE VEHICLES COVERED UNDER THAT RECALL. SHE SAID ANY REPAIR TO THIS ACKNOWLEDGED FACTORY DEFECT, CONFIRMED BY CHYSLER'S DEALERSHIP MECHANICS, WOULD HAVE TO DONE AT MY EXPENSE. AS A CONSUMER, I FIND THIS EGREGIOUS. WHY SHOULD AN ACKNOWLEDGE FACTORY DEFECT BE REPAIRED ON MY DIME, WHILE THE SAME MODEL, YEAR AND ENGINE TYPE AS MY VEHICLE IS COVERED UNDER AND UNLIMITED WARRANTY BY CHRYSLER FOR OTHER, SELECT VEHICLES. I AM APPEALING TO YOUR ORGANIZATION TO HELP ME OBTAIN THIS REPAIR BEFORE MY FAMILY AND/OR I ARE SUBJECTED TO A ROADSIDE FAILURE OF TRAGIC ACCIDENT. I LOOK FORWARD TO HEARING BACK FROM YOU SOON. THANK YOU.