NHTSA Complaint #11493718 — 2006 CHRYSLER 300

On 11/15/2022, the consumer had a scheduled service appointment at Hendrick Chrysler motor vehicle dealership located at 1628 Montgomery Hwy, Hoover, Alabama, regarding stop drive recall ZD1, S43, and R25. The consumer was directed to sign insurance related paperwork to have the recall service performed. The consumer explained that the service was related to a recall and would not sign any insurance related paperwork. The consumer was advised by service personnel that the recall service would be performed and the motor vehicle was left with the service department to have the recall service performed. Shortly thereafter, the consumer was advised via telephone call that the recall service would not be performed. The consumer does not believe that any insurance paperwork is applicable to have recall service performed. Because the motor vehicle dealership and/or the motor vehicle manufacturer have been unwilling to provide service regarding the stop drive recall(s), the consumer is requesting guidance from the National Highway Traffic Safety Administration for resolution.