NHTSA Complaint #11142920 — 2013 FORD F-150

REAR POWER WINDOW SHATTERED WITH NO IMPACT DAMAGE FOUND. VEHICLE WAS REMOTE STARTED AT ROUGHLY 5:00 AM, AMBIENT TEMPERATURE WAS APPROXIMATELY 55 DEGREES FAHRENHEIT. AS I WAS EXITING MY HOUSE, THE VEHICLE IDLING IN THE DRIVEWAY, I HEARD A LOUD BANG / POP. SOUNDED LIKE A ROCK BEING THROW AT A BODY PANEL. I INSPECTED THE ROOF AND HOOD AT THE TIME THINKING SOMETHING FELL FROM A TREE BUT NO DENT OR OBJECT WAS FOUND. AT 12:08PM I TOOK MY LUNCH BREAK AND WHEN AT A STOP LIGHT I LOOKED IN THE REAR VIEW MIRROR TO SEE THE GLASS SPIDERED BUT STILL IN PLACE FROM THE WINDOW TINT. I PULLED OVER TO TAKE A LOOK FOR IMPACT DAMAGE BUT NONE WAS FOUND. UPON RETURNING TO WORK, TOOK PICTURES OF THE EXTERIOR GLASS IN CASE OF ANY COVERAGE WHERE EVIDENCE IS NEEDED. A QUICK GOOGLE SEARCH SHOWED THAT THIS SEEMS TO BE A COMMON ISSUE AND THAT IT MAY BE ASSOCIATED WITH THE REAR WINDOW DEFROSTER. I WORK IN THE AUTOMOTIVE FIELD, SPECIFICALLY A DEALERSHIP SERVICE EMPLOYEE, AND KNOW WHEN IT IS A DEFECT OR IF THERE WAS OUTSIDE INFLUENCE AND I CAN SAY WITHOUT A DOUBT THAT THIS IS A DEFECT. EITHER IN THE GLASS ITSELF OR WITH THE HEATER CIRCUIT / GRID. THIS IS UNACCEPTABLE FROM A QUALITY STANDPOINT AS WELL AS FROM A BUSINESS STANDPOINT.