NHTSA Complaint #11142869 — 2017 KIA SPORTAGE

DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18