NHTSA Complaint #11142560 — 2018 FORD FOCUS

TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE THE CONTACT WAS IN STOP-AND-GO TRAFFIC, THE VEHICLE SHOOK AND CRACKING NOISES WERE HEARD FROM THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB RUTH FORD (877-818-1593, LOCATED AT 700 N U.S. 15, DILLSBURG, PA 17019) AND THE CONTACT WAS INFORMED THAT HE NEEDED TO JUST GET USED TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO TO ANOTHER DEALER. THE VEHICLE WAS TAKEN TO HOFFMAN FORD (717-657-1600, LOCATED AT 5200 JONESTOWN RD, HARRISBURG, PA 17112) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED AT THE CONTACT'S EXPENSE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD COVER THE DIAGNOSTIC COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.