NHTSA Complaint #11142111 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE AIR CONDITIONER/HEATING UNIT FAILED CAUSING THE WINDOWS AND THE WINDSHIELD TO BE UNABLE TO DEFROST. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD NORTH CANTON, 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, 1-877-346-8338) WHERE IT WAS DIAGNOSED THAT 1 OF THE 4 MOTOR BLENDERS FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED AT A DISCOUNTED RATE BUT APPROXIMATELY ONE YEAR LATER THE FAILURE REOCCURRED WHERE ANOTHER 1 OF THE 4 MOTOR BLENDERS FAILED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SECOND MOTOR BLENDER WAS REPLACED. THE VEHICLE WAS REPAIRED AND COVERED UNDER AN EXTENDED WARRANTY PROGRAM PURCHASED BY THE CONTACT. THE VEHICLE WAS REPAIRED HOWEVER THE CONTACT WAS CONCERNED THAT THE OTHER 2 MOTOR BLENDERS IN THE VEHICLE WOULD ALSO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,416. *TT *JB