NHTSA Complaint #11140516 — 2017 JEEP COMPASS

AROUND 8:50AM OCTOBER 4TH, 2018 MY WIFE AND BABY WERE AT A CITY STREET RED LIGHT STOPPED AND UPON ACCELERATING THE CAR COMPLETELY SHUT OFF AND THE STEERING-WHEEL LOCKED UP. AFTER ABOUT 5 MINUTES SHE WAS ABLE TO START IT UP AGAIN. WE LIVE IN THE CITY SO THIS COULD HAVE BEEN MUCH WORSE AT ANY DIFFERENT LIGHT AT ANY TIME OF DAY. I BROUGHT IT IN FIRST THING THE NEXT MORNING TO THE DEALERSHIP AND WAS TOLD THAT LOW OIL CAN CAUSE AIRPOCKETS IN THE ENGINE SHUTTING THE WHOLE VEHICLE OFF. THE JEEP TECH SAID "THIS HAS BEEN SEEN A LOT ON NEWER JEEPS IN THESE MULTI-AIR ENGINES. PEOPLE COME IN FOR THE SAME REASON AND HAVE NO INDICATION OF WHAT CAUSED IT. WHEN THEY FIRST CAME OUT WE HAD TO DIAGNOSE A LOT AND 99.9% OF THE TIME THAT IS THE CAUSE." MY CAR WAS AT ~11,200 MILES, AND MY OIL CHANGE STICKER SUGGESTED ~11,600 TO GET IT CHANGED AGAIN. I HAD NO OIL LIGHT, LET ALONE WASN'T EVEN CLOSE TO THE CERTIFIED TECH'S OIL CHANGE STICKER THAT IS PLACED ON THE CAR. THIS IS COMPLETELY UNSAFE AND NOT ACCEPTABLE. THE TECH SUGGESTED KEEPING A QUART OF OIL IN MY CAR AND CHECKING THE OIL EVERY 1-2K MILES (IN A BRAND NEW VEHICLE!). THE DEALERSHIP GM CALLED ME AND ASKED IF I WANTED TO TRADE IN MY VEHICLE FOR ITS WORTH TO GET ME IN SOMETHING ELSE SINCE I WASN'T SATISFIED, BASICALLY BRUSHING OFF THE MAJOR ISSUE AT HAND. I EXPLAINED I WANT THIS VEHICLE GONE AND REFUNDED COMPLETELY. HE MENTIONED I COULD TRY MY LUCK WITH THE FCA. I PUT IN A COMPLAINT THROUGH JEEP, AND A REP BY THE NAME OF STEVE STANDER CALLED 4 TIMES THROUGHOUT THE FOLLOWING WEEK AND LEFT NO VOICEMAIL. I LOOKED UP HIS # TO VERIFY HE WAS CALLING FROM CHRYSLER. STARTING FROM THE FIRST MISSED CALL I LEFT HIM A VOICEMAIL TELLING HIM THE BEST TIME WAS ANY TIME AFTER 12:30PM PST. THE NEXT 3 ATTEMPTS HE MADE WERE STILL IN THE EARLY MORNING, IGNORING MY VM'S.