NHTSA Complaint #11139072 — 2014 TOYOTA SIENNA

ON THE EVENING OF OCTOBER 7, 2018 THE DRIVER'S SIDE SLIDING DOOR MADE A CLICKING & POPPING SOUND AS IF THE AUTOMATIC OPEN HAD BEEN ACTIVATED. THE KEYS WERE IN THE IGNITION AND IN THE ACC POSITION. THE NOISE CONTINUED AFTER THE CAR WAS STARTED AND IN THE 30 MINUTE DRIVE HOME I HEARD THE NOISE 2-3 MORE TIMES. MAX SPEED WITH THIS INCIDENT WAS 40MPH. THIS MORNING (OCTOBER 8, 2018), I HAD JUST DROPPED OFF MY KIDS AT SCHOOL AND I WAS THE ONLY PERSON IN THE CAR. THE SAME DOOR THAT MADE THE SOUNDS OPENED WHILE THE CAR WAS IN MOTION (ALL DOORS WERE LOCKED). I STOPPED THE CAR AND TRIED TO SHUT IT, BUT IT WAS JAMMED AND WOULDN'T CLOSE 100%. I TURNED OFF THE AUTOMATIC DOORS THINKING THIS WOULD PREVENT THE DOOR FROM OPENING AGAIN, THEN CONTINUED TO DRIVE SLOWLY, AS I WAS ONLY A FEW BLOCKS FROM HOME. LESS THAN A MINUTE LATER, THE DOOR OPENED AGAIN AND THIS TIME IT WAS VERY FAST DUE TO THE AUTO DOOR BEING TURNED OFF. ONCE AGAIN I TRIED TO CLOSE IT, AND WAS WITHOUT SUCCESS. I CHECKED OUT THE REAR OF THE DOOR AND NOTICED THAT THE LATCH WAS CLOSED. I MANAGED TO GET IT OPEN ENOUGH TO CATCH WHEN ATTEMPTING TO CLOSE IT, WHICH WORKED, BUT THE DOOR WAS NOT CLOSED SECURELY. I GOT HOME SAFELY AND WAS ABLE TO COMPLETELY CLOSE THE DOOR. FAST FORWARD TO THIS AFTERNOON: I START THE CAR AND ALTHOUGH AUTOMATIC DOORS HAVE BEEN TURNED OFF, THE DOOR IS CLICKING/POPPING AS IF TRYING TO OPEN. THE NOISE STOPPED WITHOUT ANY INTERVENTION FROM ME. AS OF THIS MOMENT (AFTERNOON OF 10/08/2018) NO OTHER INCIDENT HAS OCCURRED. THE CLICKING/POPPING SOUNDS OCCURRED BOTH WHILE STATIONARY AND DRIVING ON CITY STREETS. THE DOOR OPENING OCCURRED WHILE IN MOTION ON CITY STREETS TRAVELING APPROXIMATELY 25MPH.