NHTSA Complaint #11132238 — 2019 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11132238
Vehicle 2019 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 700 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.

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