NHTSA Complaint #11128625 — 2012 HONDA CR-V

THIS CHRONIC ISSUE STARTED WITH A SLOW CRANK AND THEN A NO START AND AAA REPLACED THE BATTERY ON 3/6/16. TWO WEEKS AGO ON AUGUST 23RD THE CAR WOULD NOT START IN THE PARKING LOT AFTER SITTING FOR 10 MINUTES WITH THE ENGINE TURNED OFF. I JUMPED THE BATTERY AND THEN HAD AAA TEST THE BATTERY AND CHARGING SYSTEM. THEY DIAGNOSED THE ISSUE AS THE CHARGING SYSTEM, LIKELY THE ALTERNATOR AS IT WAS CHARGING THE BATTERY INTERMITTENTLY. THEY JUMPED THE VEHICLE AND IT WAS TAKEN IN FOR SERVICE AT BILL PAGE HONDA. THEY REPLACED THE ALTERNATOR IN WARRANTY AND SAID THE PROBLEM WAS FIXED. ON SEPTEMBER 6TH THE CAR HAD A SLOW CRANK AND THEN ON SEPTEMBER 7TH THE CAR WOULD NOT START. I JUMPED THE VEHICLE AND TOOK IT DIRECTLY TO HONDA AND THEY ARE PRESENTLY INSISTING THAT THE ISSUE IS A DEAD BATTERY. HOWEVER, IF THE BATTERY WAS FINE TWO WEEKS AGO AND THE ISSUE IS KNOWN TO BE WITH THE CHARGING SYSTEM, IT IS FAIR TO SAY THAT THE CONCERN IS NOT THE BATTERY, BUT THE SYSTEM THAT REGULATES THE ALTERNATOR'S CHARGING OF THE BATTERY ITSELF. THE VEHICLE IS IN WARRANTY, HOWEVER, MY CONCERN IS THAT THE VEHICLE WILL NO LONGER BE IN WARRANTY WHEN THIS ISSUE OCCURS AGAIN IF THE BATTERY IS JUST REPLACED (I AVERAGE ABOUT 2 YEARS ON A BATTERY). ADDITIONALLY, THIS IS A DIAGNOSIS OF EXCLUSION AND ALL OTHER THINGS MUST BE RULED OUT BEFORE YOU CAN DETERMINE THE ACTUAL CAUSE.