NHTSA Complaint #11128325 — 2013 FORD C-MAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11128325
Vehicle	2013 FORD C-MAX
Component	ELECTRICAL SYSTEM
Date of Incident	June 6, 2018
Date Filed	September 9, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.

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