NHTSA Complaint #11124006 — 2012 HYUNDAI SONATA

I PULLED OUT INTO TRAFFIC ON A CITY STREET AND MY CAR REVVED UP BETWEEN 4 AND 5, AND THAN ALL LIGHTS ON DASH LIT UP AND MY CAR DIED. I COASTED INTO PARKING LOT (SAFELY THANKFULLY) AND CAR STARTED SMOKING SO GOT OUT IMMEDIATELY. MY CAR WAS TOWED TO LOCAL REPAIR SHOP WHO REPLACED STARTER WHICH WAS WHAT THEY BELIEVED IT TO BE. TURNS OUT IT WAS NOT STARTER IT IS ENGINE THAT WILL NEED TO BE REPLACED. I LOOKED INTO RECALLS AND CONTACTED HYUNDAI CUSTOMER SERVICE WHO INFORMED ME THIS ENGINE RECALL HAD BEEN COMPLETED ALREADY. I WAS DIRECTED TO DEALERSHIP TO FOLLOW UP ON WHAT OPTIONS THERE ARE AS 'EXTENDED WARRANTY' ONLY COVERS UP TO 120000 MILES WHICH MY CAR IS OVER. THE REPAIR SHOP I WENT TO MENTIONED THERE WAS NO OIL ON DIPSTICK WHEN CHECKED WHICH IS CONCERNING TO ME AS THAT SEEMS TO BE WHAT RESULT OF RECALL THAT WAS COMPLETED WOULD RESULT IN, ALONG WITH OTHER SYMPTOMS LIKE DASH LIGHTING UP WHICH I READ FROM OTHER REPORTS. I AM ALWAYS UP TO DATE ON GETTING REGULAR OIL CHANGES AT 5000 MILES THEY NOW RECOMMEND INSTEAD OF 3000 MILES (WHICH DEALERSHIP RECORDS WILL SHOW), AND WAS NOT AT 5000 MILE POINT SO THAT SHOULD NOT HAVE BEEN AN ISSUE. I ALSO DO NOT RECALL BEING INFORMED OF ANY OIL LEAKS OR CONCERNS FOR THIS VEHICLE THAT I WOULD HAVE NEEDED TO KEEP AN EYE ON. I HAVE YET TO FOLLOW UP WITH DEALERSHIP AS IT IS HOLIDAY WEEKEND SO WILL SEE WHAT THEY ARE ABLE TO DO. I WANT TO KNOW WHO TO CONTACT IF A RECALL DOES NOT FIX THE PROBLEM AND WHAT NEXT STEPS ARE TO HELP ME AS A CONSUMER WHO ALWAYS TAKES CARE OF CAR. A CARS ENGINE SHOULD NOT BE BAD AT UNDER 130000 MILES AND TOO MANY SIMILAR SYMPTOMS TO NOT HAVE IT FOLLOWED UP ON AND MANUFACTURER TAKE SOME RESPONSIBILITY. I AM GOING TO HAVE TO HAVE REPAIR SHOP FIX IT AND GET REIMBURSED UNLESS HYUNDAI DEALER IS WILLING TO HAVE IT TOWED SO THEY BE RESPONSIBLE AND STRIVE TO PROVIDE HONEST CUSTOMER SERVICE AND STAND BEHIND THEIR CAR.