NHTSA Complaint #11123631 — 2016 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11123631
Vehicle 2016 HONDA PILOT
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 48,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

WHILE TRAVELING ON I-95 AT ABOUT 75 MPH, EVERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CAR SLOWED DOWN AND CHANGED INTO NEUTRAL. WE WERE ABLE TO COAST TO THE SHOULDER BUT THE CAR IN PARK. WE DID NOT TURN THE CAR OFF BC WE WANTED A/C AS LONG AS POSSIBLE (OCCURRED ON JUNE IN GA, HOT). THE CAR WOULD NOT GO INTO GEAR SO WE HAD TO HAVE THE CAR WAS TOWED TO DEALERSHIP. THE FOLLOWING DAY AT THE DEALERSHIP, THEY WHERE ABLE TO GET AN ERROR CODE TO APPEAR. AFTER CONTACTING AMERICAN HONDA, THE TECHNICIAN WAS TOLD THAT HONDA IS AWARE OF THE ISSUE. HE WAS TOLD TO CLEAR THE CODE AND IF THE CODE REOCCURRED TO REPLACE THE TRANSMISSION BUT IF NOT, THEY WOULD NOT DO ANYTHING. WELL, THE CODE WOULD NOT DUPLICATE EVEN AFTER THE DEALERSHIP TRIED FOR MULTIPLE DAYS. WE DROVE BACK TO GA FOR OUR 4 HOUR DRIVE HOME AND PRAYED IT WOULD MAKE IT BACK TO HOME. LUCKILY IT DID; HOWEVER, THE TRANSMISSION SLIPS IN LOW GEARS AND WE ARE JUST WAITING ON IT TO HAPPEN AGAIN. BY THE WAY THIS IS NOT THE FIRST TIME ALL OF THE WARNING LIGHT CAME ON. IT HAPPENED TWICE IN TOWN DURING THE MONTH OF MAY. THEY DID A SERVICE UPDATE AND REPLACED ALL OF THE FUEL INJECTORS (OUT OF POCKET AS IT WAS NOT UNDER WARRANTY). IT IS REALLY TROUBLESOME THAT HONDA KNOWS ABOUT THE ISSUE AND I PERSONALLY HAD THIS HAPPENED THREE TIMES & HAVE A CAR WITH A TRANSMISSION ISSUE. THE LAST OCCURRENCE WAS A HUGE SAFETY HAZARD AS WE HAD OUR FAMILY & DOG AND STUCK ON THE SIDE OF THE ROAD FOR OVER 2 HOURS IN TRYING TO GET THE CAR TOWED. PLEASE AMERICAN HONDA FIX THIS ISSUE.

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