NHTSA Complaint #11123289 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11123289
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	August 18, 2018
Date Filed	August 29, 2018
Mileage	3,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY BRAND NEW 2018 CHRYSLER PACIFICA HYBRID WHICH I GOT ON JULY 4TH 2018 SHUTS OFF LAST WEEK ON A HIGHWAY WHILE I WAS DRIVING FROM RALEIGH TO CHARLOTTE ABOUT 70 MILES/HR. WITH LOT OF DIFFICULTY WE WERE ABLE TO PULL OVER. I STOPPED THE CAR AND RESTARTED THE CAR, THE CAR BEHAVED NORMAL BUT WITH MALFUNCTION INDICATOR IN MY DASH. DEALER IS SAYING THERE WAS BUGGY SOFTWARE INSTALLED ON JULY 3RD 2018 AS A PART OF SOME U73 RECALL. OUR FAMILY IS VERY SCARED TO SIT IN THE CAR AGAIN. THEY ARE SAYING 2 PARTS DAMAGED IN CAR DUE TO THE BUGGY SOFTWARE PATCH APPLIED, PCM CODES P0420, P0430 - CATALYTIC CONVERTER EFFICIENCY FAILURE (BOTH). CHRYSLER CUSTOMER CARE SAYS NO ISSUE WITH SOFTWARE, DEALER IS SAYING IT'S SOFTWARE BUG CAUSED THE ISSUE. I AM CONFUSED NOW WHOM TO BELIEVE. THEY SAID I WILL GET MY CAR IN A MONTH (MAY BE). VERY UNSATISFYING AND FEEL VERY UNSAFE IN THIS CAR NOW. KINDLY DO THE NEEDFUL. *TT *TR

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