NHTSA Complaint #11122890 — 2012 SUBARU OUTBACK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11122890
Vehicle 2012 SUBARU OUTBACK
Component ENGINE
Date of Incident
Date Filed
Mileage 138,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

WHEN BRAKING TO COME TO A STOP AT A LIGHT ON A SECONDARY ROAD OR STOP SIGN ON MY BACK STREET IN A STRAIGHT LINE THE ENGINE STALLS, THIS HAS EVEN HAPPENED WHEN I HAD TO BRAKE TO STOP FOR BACKED UP TRAFFIC ON THE HIGHWAY. THIS HAS HAPPENED AT LEAST FOUR TIMES IN THE PAST AND AGAIN THIS MORNING. I TOLD MY DEALERSHIP SEVERAL TIMES AFTER THE PURCHASE OF THIS VEHICLE I NOTICED IDLE WOULD DROP OUT AND COME BACK WHILE AT A STOP, BUT I WAS TOLD THERE WAS NOT AN ISSUE. I NOW READ THIS IS NOT TRUE AND HAS BEEN AN ON GOING ISSUE WITH THIS MANUFACTURER FOR SOME TIME AND IS A WIDE SPREAD ISSUE WITH THE CVT. THE EXTENDED WARRANTY OFFERED AND NOW EXPIRED BY SUBARU NEVER MENTIONED THE POSSIBLE SAFETY ISSUE OF STALLING DUE TO A FAULTY CVT, BUT ACTUALLY SEEMED TO SAY THIS EXTENDED WARRANTY ONLY APPLIED TO SHIFTING ISSUES SO I IGNORED IT AS THE CAR SHIFTED FINE BOTH AUTOMATICALLY AND MANUALLY AS DESIGNED. I FEEL VERY MISLED AND LET DOWN BY SUBARU WHO I ALWAYS THOUGHT WOULD PUT THE SAFETY OF THEIR CUSTOMERS FIRST, I GUESS NOT.

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