NHTSA Complaint #11122377 — 2018 SUBARU OUTBACK

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11122377
Vehicle	2018 SUBARU OUTBACK
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 23, 2018
Date Filed	August 26, 2018
Mileage	1,050 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

RAN OUT OF GAS WITH 12 MILES REMAINING ON INDICATOR. CAR WOULD NOT START. HAD WE BEEN ON THE ROAD DRIVING IT WOULD HAVE CAUSED US TO STOP WHILE IN MOTION. FORTUNATELY, WE WERE AT THE SUBARU DEALER WHEN IT HAPPENED TO OUR BRAND NEW SUV. APPARENTLY THIS IS A KNOWN PROBLEM THAT IS CAUSED BY A DEFECTIVE FUEL CLUSTER THAT CALIBRATES THE AMOUNT OF MILES ONE HAS REMAINING. WE WERE TOLD THAT SUBARU KNOWS ABOUT THIS PROBLEM AND IS MANUFACTURING/ REPLACING THE PART IF THEY ARE NOTIFIED THAT A PARTICULAR CAR HAS THE PROBLEM BUT IT WILL BE A MONTH BEFORE THE NEW PART IS SHIPPED TO OUR DEALER FOR INSTALLATION. UNFORTUNATELY, SUBARU HAS NOT NOTIFIED OWNERS OF THIS POTENTIAL PROBLEM AND WE COULD NOT FIND ANYTHING POSTED ON THEIR WEBSITE ABOUT THIS.

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