NHTSA Complaint #11122291 — 2014 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11122291
Vehicle	2014 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	August 23, 2018
Date Filed	August 25, 2018
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

SHIFTER CABLE BUSHINGS. 2014 FORD ESCAPE. NHTSA RECALL # 18V471. FORD RECALL # 18S20. GEAR SHIFTER MOVES TO PARK, BUT DOES NOT REGISTER ON DRIVERS CONSOLE. CANNOT START CAR CAR DRIFTS WITHOUT EMERGENCY BRAKE APPLIED. CAR HAD TO BE TOWED TO DEALER. DEALER ACKNOWLEDGED IT WAS THE RECALL ISSUE, BUT SINCE FORD HAS NOT ISSUED THE PARTS YET THERE ARE MAKING ME PAY FOR THE REPAIR UNTIL FORD SENDS OUT A LETTER INFORMING CONSUMERS THAT PARTS ARE AVAILABLE. I SPOKE WITH FORD THEY TOLD ME I HAD TO KEEP THE REPAIR INVOICE AND GET REIMBURSED WHEN PARTS ARE AVAILABLE. MY QUESTION IS, IF THE DEALER CAN FIX IT, WHY CAN'T FORD AUTHORIZE PAYMENT, SO I DO NOT HAVE TO PAY OUT OF POCKET. IF FORD ISSUED A RECALL AND PEOPLE ARE ALREADY HAVING AN ISSUE WHY DON'T THEY JUST PAY TO HAVE IT FIXED. THE DEALER WANTS $1000 TO FIX THIS. FORD SHOULD TAKE RESPONSIBILITY FOR THIS.

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