NHTSA Complaint #11120947 — 2014 FORD ESCAPE ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11120947
Vehicle	2014 FORD ESCAPE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 11, 2018
Date Filed	August 19, 2018
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DROVE THE CAR IN THE MORNING OF 8/11 JUST FINE, IN THE AFTERNOON WENT TO START THE CAR AND IT WILL NOT MOVE OUT OF PARK, DASHBOARD STATES THE CAR IS IN NEUTRAL. THE CAR HAS BEEN LIKE THIS SINCE SINCE 8/11 AND PARKED IN MY DRIVEWAY. RECEIVED A LETTER IN THE MAIL ON 8/13 THAT THIS ISSUE IS AN ACTUAL RECALL AND WHEN WE CALLED LOCAL FORD DEALER, THEY INFORMED US THAT THEY DON'T KNOW WHEN THEY WILL HAVE THE PART TO FIX OUR CAR! WHAT CAN WE DO? WE CAN'T USE THE CAR AND THEY CAN'T FIX IT! CAN WE SIMPLY RETURN THE CAR? WE HAVE AN OUTSTANDING CAR LOAN AND ARE PAYING FOR A CAR THAT'S HAD THREE RECALLS SO FAR SINCE WE'VE HAD IT. WE CAN'T AFFORD TO KEEP PAYING UBER TO GET TO WORK AND A CAR LOAN AND CAR INSURANCE FOR A CAR THAT NO ONE CAN TELL US WHEN IT WILL GET FIXED!

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