NHTSA Complaint #11114767 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11114767
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	July 27, 2018
Date Filed	July 31, 2018
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD STAY IN RUN MODE WHEN WE TRIED TO TURN IT OFF. BATTERY OPERATED FUNCTIONS, LIKE POWER SLIDING DOORS, STOPPED WORKING. EARLIER IN THE DAY, THE CAR HAD A ROUGH IDLE WHILE IN GAS MODE.

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