NHTSA Complaint #11113827 — 2016 FORD EXPLORER

URCHASED NEW 2016 FORD EXPLORER LIMITED 4WD 4DR IN 2016. THE OEM TIRES ON THE VEHICLE ARE HANKOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1AH 2715". MY FIRST TIRE WAS REPLACED AT 32,789 AT THE LOCAL FORD DEALER UNDER HANKOOK "WARRANTY" BECAUSE THE FRONT TIRE TREAD WAS "FLAKING/PEELING" ON THE INNER TREAD, MIDDLE TREAD AND OUTER TREAD. THE CHARGE WAS PRORATED, MY PORTION $112 PLUS MOUNTING AND BALANCING AND DISPOSAL. AT 33,817 MILES I NOTICED A SECOND TIRE WAS FLAKING AND PEELING SO I TOOK THE VEHICLE TO THE FORD DEALER I PURCHASED IT FROM. TIRE WAS REPLACED UNDER HANKOOK "WARRANTY" AT 34,171. CURRENTLY THE 2 OTHER TIRES ARE NOT SHOWING THE SAME DEFECT, YET. MY PRORATED COST FOR THE TIRE WAS $152.00 (TIRE FULL PRICE $212) AND I HAD TO PAY FOR MOUNT, BALANCE AND DISPOSAL. TIRE STILL HAD 3/32 LEFT ON TREAD AND TIRE RATED FOR 50,000 MILES. REPLACEMENT TIRE HAS DOT 5MNC 0318 AND OLD TIRE WAS 5MNC 1AH 2715. DEALER STATED HANKOOK MIGHT NOT PAY FOR PRORATED REPLACEMENT OF THE 2 REMAINING TIRES IF THEY BEGIN TO PEEL OR FLAKE. THE LAST 2 TIRES HAVE 3/32 AND 4/32 TREAD LEFT AND DEALER SUGGESTED REPLACEMENT BUT ONLY IF I PAID THE FULL PRICE FOR THEM. I WILL REPLACE THEM USING A DIFFERENT TIRE MANUFACTURER WHEN THEY REACH END OF LIFE WHICH IS 2/32 AND PURCHASE FROM A DIFFERENT MANUFACTURER. REVIEWING OTHER COMPLAINTS IT APPEARS HANKOOK HAS A DEFECTIVE TIRE ON THEIR HANDS AND WILL ONLY PAY FOR 100% TIRE REPLACEMENT UNDER WARRANTY IF 25% OR LESS WEAR HAS OCCURRED WHICH IS 12,500 MILES ON TIRE RATED AT 50,000 MILES. HOPING NHTSA WILL REVIEW AND INVESTIGATE THIS LENGTH COMPLAINT LIST AND SEE THERE IS A PROBLEM WITH THIS MODEL TIRE MANUFACTERED IN 2016 AND 2017 AND FORCE HANKOOK TO REIMBURSE CUSTOMERS FOR ANY OUT OF POCKET EXPENSES THEY HAVE PAID TO REPLACE TIRE(S)