NHTSA Complaint #11111438 — 2009 MAZDA MAZDA6

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11111438
Vehicle	2009 MAZDA MAZDA6
Component	STEERING
Date of Incident	July 8, 2018
Date Filed	July 15, 2018
Mileage	63,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

UPDATE TO NHTSA ID NUMBER: 11074904 ON 7/8/18, THE FRONT CROSSMEMBER ENGINE CRADLE FAILED, WHICH HAS RESULTED IN THE CATASTROPHIC FAILURE OF BEING ABLE TO STEER THE CAR. THE CAR IS NOW UNSAFE TO OPERATE AND DRIVE WHATSOEVER. I HAVE BEEN WAITING 4.5 MONTHS FOR THE MANUFACTURER TO PROVIDE THE REPLACEMENT OEM PART WHICH I HAD SCHEDULED THE REPAIR IN THE BEGINNING OF MARCH 2018. THE MANUFACTURER HAS REFUSED TO SELL THE PART TO THE MECHANIC, AND THE DEALER SAID THE PRICE OF THE OEM PART HAS NOW DOUBLED. THIS PRICE GOUGING AND INABILITY TO ALLOW ME TO FREELY CHOOSE WHO TO PERFORM MAINTENANCE ON MY CAR IS UNACCEPTABLE AND MAY RESULT IN THE PURSUIT OF LEGAL ACTION.

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