NHTSA Complaint #11516388 — 2009 MAZDA MAZDA6

While driving 40mph heard a pop, hissing sound and unable to steer vehicle. Stopped at roadside to examine tires, which were ok. Incredibly difficult to steer wheel and to stay on the road while swerving. I was within a mile of Belle Tire for a mechanic to look at my Mazda 6. He showed me how the open recall on the front crossmember was repaired only on the right wheel side, and the left front wheel had the same amount of rust completely broken apart. A phone call was made to the Mazda dealer closest, problem was relayed to service manager, and said even with my pictures, Mazda needs inspection on vehicle, and wait for repair was a month. As my only vehicle ,it took 2 days to get repaired by Belle Tire. I went with my receipt, and 10 photos, to the Service Department Manager that did the original recall work to discuss what transpired, and request a reimbursement for the incomplete repair on this open recall. He was not there. I then asked to speak to the Service Department Director. He also was not there. The Mechanic Supervisor took my name and phone number for one of the managers to call me regarding this problem. I have not received any communication from either Managers, which now has been since last week. There were NO warning lights on the dashboard when this occurred. I have had this vehicle since new, and only 61,000 miles.