NHTSA Complaint #11110676 — 2018 FORD EXPLORER

PURCHASED 2018 FORD EXPLORER XLT W/ AUTO NATION FORD CORPUS CHRISTI, TEXAS MAY 29, 2018. JUNE 20, 2018 I NOTICED THE PASSENGER SIDE FLOOR BOARD WAS COMPLETELY DRENCHED W/ H2O. THIS WAS DURING THE TIME WE HAD HEAVY RAINFALL. MY VEHICLE WAS PARKED AT WORK, NO FLOODING IN THE AREA, NO WINDOWS LEFT DOWN.THE H2O WAS ONLY ON THE PASSENGER SIDE FLOOR BOARD & UNDER THE PASSENGER SEAT. JUNE 21, 2018-DROPPED VEHICLE OFF AT SERVICE DEPARTMENT. SERVICE DEPARTMENT CLAIMS THEY CHECKED EVERYWHERE. CAN'T IDENTIFY WATER LEAK. IN 2015 THE FORD MOTOR CO. ORDERS: STOP SELLING SOME 2015 FORD EDGE CROSSOVERS FOR THIS EXACT REASON. TECHNICIAN ARE NOT ABLE TO IDENTIFY THE LEAK EVEN AFTER A "WATER TEST". 2015 FORD EDGE: PROBLEM INVOLVED WATER SEEPING THROUGH A JOINT IN THE FRONT PILLAR, BEHIND THE HOOD HINGES. SERVICE DIRECTOR IS INVOLVED. INFORMS ME THEY CANT FIND THE LEAK. I ADVISED HIM TO RUN THE VEHICLE THROUGH THE CAR WASH. ACCORDING TO CONSUMER REPORTS, ENGINEERS DISCOVERED THAT RUNNING THE FORD EDGE THROUGH A CAR WASH LED TO SOPPING WET FLOORS ON THE DRIVERS SIDE. SERVICE DIRECTOR INFORMS ME HE DID SEE WATER LEAKING IN WHEN THEY RAN IN THROUGH THE CAR WASH. THEY THINK THEY FOUND THE DEFECT. VEHICLE: IN BODY SHOP & COLLABORATE WITH FORD TO PLACE A SEALANT. THEY THINK THE PROBLEM IS RESOLVED. SERVICE DIRECTOR CALLS, 7/9/2018:STILL LEAKING! 2018 FORD EXPLORER HAS BEEN IN SERVICE DEPART FOR 21 DAYS. 2015 FORD EDGE TECHNICIANS WHO DIDN'T FIND EVIDENCE OF A LEAK WERE INSTRUCTED TO INSTALL A URETHANE SEALER IN A-PILLAR SEAMS. 2015 VEHICLES THAT DIDN'T HAVE SIGNS OF WATER INSIDE WERE HELD FOR A 3 DAY ASSESSMENT TO ALLOW TIME FOR FURTHER INSPECTION, LETTING THE SEALANT DRY & CONFIRM PROBLEM HAD BEEN FIXED. IF THE VEHICLE IS STILL LEAKING AFTER A 3-DAY ASSESSMENT, FORD MAY HAVE TO BUY IT BACK. 21 DAYS IN SERVICE & STILL CAN'T FIND DEFECT! HTTPS://YOUTU.BE/QWC1I_UFGR8