NHTSA Complaint #11110320 — 2005 FORD FREESTAR

TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 30 MPH, THE VEHICLE HESITATED. A WEEK LATER, THE VEHICLE SLIPPED OUT OF GEAR WHILE REVERSING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS SUGGESTED THAT THE TORQUE CONVERTER WAS THE CAUSE OF THE FAILURE. THE DEALER (AUTONATION FORD SOUTH FORT WORTH, 5300 CAMPUS DR., FORT WORTH, TX 76119, (817) 522-3225) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST BECAUSE THERE WERE NO OPEN RECALLS. THE FAILURE MILEAGE WAS 167,879.