NHTSA Complaint #11595095 — 2005 FORD FREESTAR

The contact owns a 2005 Ford Freestar. The contact stated while driving 70 MPH and releasing the accelerator pedal, the contact noticed an abnormal clucking sound. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond. The contact pulled to the side of the road. The contact stated he was able to continue driving; however, the failure persisted. The contact stated that upon depressing the accelerator pedal, the vehicle only responded when the RPMs were high, and the vehicle failed to exceed 30 MPH. The vehicle was taken to an independent mechanic, where it was diagnosed that the torque converter output shaft had failed. The mechanic determined that the torque converter and the output shaft needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact related the failure to NHTSA Campaign Number: 12V006000 (Power Train). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was previously repaired under the recall. The failure mileage was approximately 350,000.