NHTSA Complaint #11104817 — 2015 HYUNDAI SONATA

WITH ONLY 27,000 MILES, THE CAR STALLED AT AN INTERSECTION WITHOUT ANY WARNING ON A JUNE DAY IN 2016 IN TEXAS. TOWED TO DEALERSHIP FOR WARRANTY REPAIR. WARRANTY COMPANY DECLINED THE REPAIR, CLAIMING "CUSTOMER MAINTENANCE ISSUE". WARRANTY COMPANY REFUSED REPAIR AFTER LOOKING ONLY AT PHOTOGRAPHS OF THE ENGINE. WARRANTY COMPANY DIDN'T REQUEST, AND DEALERSHIP REFUSED TO EVEN ACCEPT OWNERS MAINTENANCE RECORDS. AFTER THE REPAIR WAS DECLINED, I RESEARCHED THE PROBLEM AND FOUND OUT ABOUT RECALL FOR PREVIOUS MODEL YEARS 2011-2014. THAT RECALL WAS A RESPONSE TO SIMILAR FAILURES AND CUSTOMER'S SIMILAR COMPLAINTS ABOUT WARRANTY COMPANY AUTOMATICALLY CLAIMING "CUSTOMER MAINTENANCE ISSUE". DEALERSHIP SHARED WITH ME THEIR COMMUNICATIONS WITH THE WARRANTY COMPANY WHICH ASKED ONLY FOR PHOTOS OF THE PROBLEM. HOW CAN THE CAUSE OF THE FAILURE BE DETERMINED BY PHOTOGRAPHS OF THE ENGINE WHEN THE PREVIOUS FOUR MODEL YEARS USED THE SAME EXACT ENGINE MODEL RESULTING IN MAJOR RECALLS? ALSO, HOW CAN THE WARRANTY COMPANY REFUSE TO SEE MAINTENANCE RECORDS AND THEN BLAME OWNER'S FOR THE FAILURE? CLEARLY THE COMPANY IS EXECUTING A NATIONWIDE POLICY OF DECLINING REPAIRS EVEN WHEN THEY ARE COVERED BY THE WARRANTY. HOW MANY SIMILAR FAILURES WERE COVERED BY THE WARRANTY?