NHTSA Complaint #11103008 — 2016 FORD EXPLORER

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11103008
Vehicle	2016 FORD EXPLORER
Component	WHEELS
Date of Incident	June 21, 2018
Date Filed	June 21, 2018
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.

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