NHTSA Complaint #11102683 — 2018 SUBARU OUTBACK

ENGINE CUTS OFF UNEXPECTEDLY WHILE DRIVING DOWN THE ROAD. I'M ABLE TO RESTART AFTER PULLING OFF THE SIDE OF THE ROAD. FEBRUARY 22 AND MARCH 24, 2018 WERE THE FIRST TWO TIMES THE ISSUE HAPPENED. I TOOK MY CAR TO THE DEALERSHIP, AND THEY SAID SUBARU WAS AWARE OF THE ISSUE. THEY TOLD ME TO KEEP MY GAS ABOVE HALF A TANK. THE ISSUE HASN'T HAPPENED SINCE I STARTED KEEPING MY GAS HALF FULL. THE 'MILES TO EMPTY' GAGE IS VERY INACCURATE. I FEEL VERY UNSAFE DRIVING THE CAR BECAUSE IT SPONTANEOUSLY CUTS OFF, AND I'M WORRIED IT WILL CUT OFF IN AN INTERSECTION OF A MAJOR HIGHWAY. THE SERVICE DEPARTMENT AT MACON, GA SUBARU HAS BEEN VERY UNHELPFUL AND UNWILLING TO DIAGNOSE THE PROBLEM. THE FIELD SERVICE ENGINEER NAMED KEVIN SAID THE PROBLEM IS LIKELY CAUSED BY FAILURE OF ONE OF TWO PARTS INVOLVING THE FUEL SYSTEM. HOWEVER, THEY ARE UNWILLING TO REPLACE THE PARTS. THE DEALERSHIP EXPRESSED CONCERN THAT THEIR SERVICE DEPARTMENT WOULD HAVE TO TAKE THE BRUNT OF THE COST IF THEY SENT MY PART BACK TO SUBARU. THIS SEEMS LIKE AN UNACCEPTABLE REASON TO REFUSE TO ATTEMPT THE REPAIR OF SUCH A SERIOUS SAFETY ISSUE.