NHTSA Complaint #11100274 — 2013 DODGE GRAND CARAVAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11100274
Vehicle	2013 DODGE GRAND CARAVAN
Component	POWER TRAIN
Date of Incident	May 24, 2018
Date Filed	June 6, 2018
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHILE DRIVING AT A STEADY SPEED OF ABOUT 25 MPH, THE TRANSMISSION SUDDENLY DROPPED TO LOW GEAR READING '1' ON THE CONSOLE. THE ENGINE RACED. LATER IN THE DAY THIS TIME AT 35 MPH THE CAR DID THE SAME THING. BOTH INSTANCES CAUSED CAR TO SHUDDER SCARED THE DRIVER. TO GET IT BACK WORKING RIGHT, SHE FOUND SHE HAD TO GET OFF THE ROAD TO PUT IT INTO NEUTRAL, THEN BACK INTO GEAR. THIS CREATES A HAZARDOUS CONDITION WHEN MOVING IN THE FLOW OF TRAFFIC. AFTER THIS, THE CAR WAS TAKEN TO A TRANSMISSION SHOP FOR SERVICE. THE SHOP WAS NOT ABLE TO DUPLICATE THE PROBLEM AND NO ERROR CODES WERE PRESENT. THE SHOP RECOMMENDED UPDATING THE FLASH MEMORY IN THE TRANSMISSION CONTROL MODULE. THIS WAS DONE ON 6/6/18 AT THE BURLINGTON DODGE DEALER.

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