NHTSA Complaint #11703336 — 2013 DODGE GRAND CARAVAN
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11703336 |
| Vehicle | 2013 DODGE GRAND CARAVAN |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
2013 Dodge Grand Caravan. Driver active headrest deployed without warning while sitting in garage and unoccupied. The loud noise and force of the defect could easily harm a passenger or cause a wreck. There are thousands of complaints on-line or through class action suits. I contacted the Chrysler Care group by phone on 10/22/2025. Their rep acknowledged, after asking if anyone was hurt, that this is a "known problem and a safety issue". After dealer inspection, Chrysler would provide a replacement even though it was after the extended warranty. The dealer performed the inspection on 10/24/2025. I notified the care group at this time. Weeks later the company has reneged on this commitment, refused to provide a replacement, and closed the case.
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