NHTSA Complaint #11671008 — 2013 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11671008
Vehicle	2013 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	June 13, 2025
Date Filed	July 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Passenger front seat headrest deployed while vehicle was parked. The plastic housing supporting a small metal bar broke causing it to open. I had no idea this could happen when I bought the car. I have kept this van longer than any I have owned as my Chrysler dealer closed and the van is no longer made! A new one form Chrysler is about $6-800! I was able to find a lightly used replacement headrest on Ebay and using a youtube video swapped it out myself. I have since learned Chrysler extended the warrantee 10 years, but my car is older than that. It only has about 65,500 miles on it. I am going to try and zip-tie the driver's side headrest so I do not get it in the back of the head when driving!! I presume the passenger side will remain intact for a while.

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