NHTSA Complaint #11098646 — 2010 TOYOTA PRIUS

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF WEST PLAINS (1902 PORTER WAGONER BLVD, WEST PLAINS, MO 65775) FOR A SCHEDULED OIL CHANGE BEFORE A ROAD TRIP. UPON RETURNING FROM THE ROAD TRIP, IT WAS DISCOVERED THAT THERE WAS NO OIL IN THE VEHICLE AND THE NUMBER TWO HEAD CYLINDER WAS BURNED OUT. THE VEHICLE WAS TOWED TO THE SAME DEALER AND REPAIRED AT THE VEHICLE OWNER'S EXPENSE. AFTER THE REPAIR, THE ECU POWER MANAGEMENT BOARD MALFUNCTIONED AND THE DEALER REFUSED TO REIMBURSE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WOULD BE NO REIMBURSEMENT FOR THE REPAIRS BECAUSE THE RECALL HAD EXPIRED. THE VIN TOOL FOUND NO RECALLS FOR THE VEHICLE. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 111,226.