NHTSA Complaint #11093424 — 2011 FORD EXPLORER

ITS A KNOWN FACT THAT WHILE DRIVING, THE WATER PUMPS SUDDENLY BREAK WITH NO PRIOR WARNING/SYMPTOM. FLUIDS MIX AS A RESULT, CONTAMINATED FLUIDS MANDATE COMPLETE ENGINE REPLACEMENT . FORD MOTOR CO. WILL NOT ASSUME ANY RESPONSIBILITY OR OFFER ONE BIT OF ASSISTANCE FOR REPAIR COSTS WHEN DEALERSHIPS COULD HAVE OFFERED WATER PUMP REPLACEMENT AS A PREVENTATIVE MAINTENANCE ITEM. DEALERSHIP IS NOW ASKING ME FOR $7100.00 TO REPLACE ENGINE WHEN THIS ALL COULD HAVE BEEN CIRCUMVENTED WITH A SIMPLE MAINTENANCE RECOMMENDATION FROM THE DEALERS WHO KNOW THIS IS GOING TO HAPPEN. VEHICLE WAS PURCHASED PRE-OWNED FROM A FORD DEALER WITH A FORD 100,000 MILE EXTENDED WARRANTY (WHICH EXPIRED AS OF MY LAST OIL CHANGE) AND I AM STILL PAYING OFF THE VEHICLE ITSELF. FORD HAD THE AUDACITY TO SAY "YOU CAN APPLY FOR A FORD CREDIT CARD TO PAY FOR YOUR ENGINE" WHEN I TOLD THEM THAT $7,100.00+ TAX IS CURRENTLY OUTSIDE OF MY LUMP SUM CURRENT BUDGET PARAMETERS. FORD ASSUMES NO LEVEL OF ACCOUNTABILITY FOR THESE POORLY MANUFACTURED CARS AND THE CONSUMERS WHO PURCHASE THEM ARE SHEER VICTIMS. NEVER WILL ANOTHER FORD BE PURCHASED WITHIN MY FAMILY AGAIN IF THEY DO NOT STEP UP TO THE PLATE AND OFFER SOME FORM OF ASSISTANCE FOR THIS ALL TOO COMMON MALFUNCTION.