NHTSA Complaint #11091016 — 2014 FORD FLEX

MY CHILD WENT TO BUCKLE HERSELF IN, AND THE PLASTIC AROUND THE BUCKLE BROKE IN HER HAND, REVEALING FRAYED SEAT BELT MATERIAL. MY CHILD IS 7 YEARS OLD. THEY CAR WAS STATIONARY I AM THE ONLY OWNER AND I HAVE ONLY OWNED THE FLEX SINCE JAN OF 2015. THAT WAS THE DRIVER SIDE PASSENGER SEATBELT. THE SEAT BELT ON THE OTHER SIDE HAD BEEN LOCKING FOR ABOUT A YEAR, BUT IT PULLED SLOWLY WAS NOT AN ISSUE. I ASKED FOR IT TO BE ADJUSTED AND WAS TOLD THE WHOLE MECHANISM NEEDED REPLACING. IT HAD LESS THAN 61654 MILES. THAT WAS WHAT WAS ON THE CAR WHEN I GOT IT BACK. I WAS TOLD THAT IT WAS OUT OF WARRANTY AND I WOULD HAVE TO $700 TO GET THEM FIXED. I CALLED FORD AND THEY ACTED LIKE I WAS JUST ASKING FOR MONEY. I AM LIVID THAT MY 3 YEAR OLD CAR HAS SEATBELT FLAWS AND THEY ARE NOT TAKING CARE OF IT. IF THE PLASTIC HAD NOT BROKEN THE FRAYED BELT STILL POSED A SAFETY HAZARD FOR MY CHILD! HOW MANY PEOPLE ARE DRIVING AROUND NOT KNOWING THAT THEY HAVE FRAYED SEATBELTS? MY CAR IS 1,650 MILES OUTSIDE OF THE WARRANTY. THAT THEY ARE NOT FIXING IT, IS UNACCEPTABLE.