NHTSA Complaint #11717008 — 2014 FORD FLEX

The contact owns a 2014 Ford Flex. The contact stated that while in reverse, the back over prevention camera displayed a black screen, and the message “Camera not Available” was displayed. The contact stated that turning off and restarting the vehicle, and waiting for the cellphone to connect to Bluetooth on the radio, the camera operated as needed and provided an image of the rear of the vehicle while reversing. The failure was intermittent. The vehicle was taken to a certified mechanic and diagnosed with a camera failure. The mechanic performed a troubleshooting of the camera and determined that the camera needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.