NHTSA Complaint #11670878 — 2014 FORD FLEX

The contact owns a 2014 Ford Flex. The contact stated while driving and attempting to reverse, the rear-view camera image was upside down or occasionally there was a blank screen. There was no warning light illuminated. A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.