NHTSA Complaint #11088542 — 2012 JEEP GRAND CHEROKEE

ON APRIL 16, 2018, I TOOK MY CAR INTO THE GLENDALE CHRYSLER JEEP DODGE DEALERSHIP IN GLENDALE, MO, TO OBTAIN THE ALTERNATOR DIODE THERMAL FATIGUE RECALL REPLACEMENT. DURING THEIR INSPECTION, I WAS NOTIFIED THAT I ALSO NEEDED TO REPLACE THE RACK AND PINION POWER STEERING MODULE DUE TO LEAKING FLUID FOR $2300.00. THIS ITEM IS CONNECTED TO THE RECALL OF THE ALTERNATOR DIODE THERMAL FATIGUE PROBLEM. IN ADDITION, I WAS NOTIFIED BY THE INSPECTOR THAT I HAD TO REPLACE THE RIGHT REAR SHOCKS, ALSO DUE TO BROKEN SEALS AND LEAKING FLUID. THIS CAR OBVIOUSLY IS EXPERIENCING SYSTEMIC FAILURES, FOR WHICH JEEP SHOULD BE HELD RESPONSIBLE, SINCE THE CAR HAS ONLY BEEN DRIVEN BY MYSELF AND HAS ONLY 46,000 MILES ON IT. THESE CORE ITEMS SHOULD LAST AT LEAST 100,000 MILES. I HAVE FOUND THAT THE DEALERSHIP IS CHARGING ME ALMOST TWICE THE GOING RATE FOR REPLACING THESE ITEMS, AND THIS IS QUITE UPSETTING. I HAVE FOUND INFORMATION ON THE INTERNET THAT THERE ARE MANY SIMILAR COMPLAINTS ABOUT THESE ELECTRICAL FAILURES, AND FEEL STRONGLY THAT YOUR ORGANIZATION SHOULD ISSUE A RECALL RE THE RACK AND PINION POWER STEERING MODULE AS SOON AS POSSIBLE. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE JEEP'S RESPONSIBILITY. MY CAR HAS HAD REGULAR SERVICE CHECK-UPS, THE LAST ONE BEING ON DECEMBER 9, 2017, TO OBTAIN THE BRAKE BOOSTER WATER SHIELD RECALL REPLACEMENT - ANOTHER FAILURE. BETWEEN DECEMBER 9 AND APRIL 16, THE CAR WAS NOT DRIVEN MORE THAN A FEW HUNDRED MILES, AND ALWAYS GARAGED AND CLEAN. NO ACCIDENTS IN ITS HISTORY. AND YET, ITS ELECTRICAL SYSTEM SEEMS TO BE DISINTEGRATING. I FEEL MY LIFE IS IN DANGER IN THIS CAR, AND I OBVIOUSLY CANNOT SELL IT WITHOUT THESE ITEMS BEING FIXED, HARMING ME FURTHER FINANCIALLY. PLEASE ACT ON THIS COMPLAINT AS SOON AS POSSIBLE.