NHTSA Complaint #11084554 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11084554
Vehicle 2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 3,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSLER AND AFTER FOUR HOURS THE VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALER. THE CAR HAS BEEN AT BECK PALATKA FLORIDA, CHRYSLER SINCE APRIL FIRST. THEY INFORMED AFTER FIVE DAYS THAT THEY WERE NOT EQUIPPED TO HANDLE REPAIRS BECAUSE OF THE NEW TECHNOLOGY ON THIS VEHICLE. I HAVE NOW BEEN INFORMED THAT I WILL HAVE TO PAY FOR TOWING FROM DEALER IN PALATKA TO THE ST. AUGUSTINE DEALER. I FEEL CONCERN FOR MY SAFETY DRIVING THIS NEW CHRYSLER HYBRID IF IT CAN BE REPAIRED. WE COULD HAVE HAD LOSS OF LIFE HAD ANOTHER VEHICLE STRUCK OUR VEHICLE APPROACHING HEAD ON. I HAD NO ACCELERATION IN THE MIDDLE OF MY PASSING, AND WITH MY WIFE AND GRANDCHILDREN IN THE CAR, THIS SITUATION COULD HAVE BEEN TRAGIC. MY CASE NUMBER IS 33839387 AND I HAVE BEEN INFORMED THAT IT IS GOING TO BE TRANSFERRED TO ANOTHER PERSON! PLEASE ADVISE AS TO MY NEXT STEP IN THIS PROCESS.

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