NHTSA Complaint #11084000 — 2012 FORD EXPEDITION

WE TOOK THE VEHICLE TO OUR LOCAL FORD SERVICE CENTER APPROX. AUG. 2017 WITH MILEAGE AT APPROX. 54000 MILES WHILE THE VEHICLE WAS STILL COVERED UNDER FACTORY WARRANTY. WE WERE EXPERIENCING A SUDDEN DOWNSHIFT IN THE TRANSMISSION WHEN DRIVING IN CITY STREETS. THE INSTRUMENT CLUSTER WOULD SHOW THE SPEED AT 0 MPH AND THE MESSAGE --- MILES TO EMPTY WOULD DISPLAY. THE DEALERSHIP WAS NOT ABLE TO PULL ANY CODES AT THAT TIME OR DUPLICATE THE SYMPTOMS ON THE VEHICLE. OUR VIN WAS NOT COVERED UNDER ANY RECALL. WE WERE NOT CHARGED. NO CHECK ENGINE LIGHT HAS EVER DISPLAYED UNTIL APRIL 5TH, 2018. I WAS DRIVING THE VEHICLE ON THE HIGHWAY IN HEAVY TRAFFIC GOING 75 MPH. THE VEHICLE SUDDENLY DOWNSHIFTED CAUSING ME TO PULL OVER ONTO THE SHOULDER. CURRENT MILEAGE IS 60400. THE INSTRUMENT CLUSTER DID THE SAME THING AS PREVIOUSLY. THE CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON AS WELL. I TOOK THE VEHICLE IN TO AN AUTO PARTS STORE TO GET SCANNED AND THEY PULLED CODE P0270. IT IS MY UNDERSTANDING THAT FORD IS EXPANDING THEIR RECALL DUE TO MORE COMPLAINTS. WE HAVE AN APPOINTMENT FOR APRIL 24, 2018. FORTUNATELY, WE HAVE A FORD EXTENDED SERVICE PLAN. THE DEDUCTIBLE IS $100.00. I BELIEVE THIS VEHICLE IS EXPERIENCING THE CONDITIONS UNDER FORD'S RECALL NUMBER 16S19, NHTSA CAMPAIGN NUMBER: 16V248000. THIS IS MY WIFE'S PRIMARY VEHICLE. SHE HAS EXPERIENCED THE SUDDEN DOWNSHIFT ON MANY OCCASIONS LATELY BUT NO CHECK ENGINE LIGHT. MY WIFE STATES THAT SHE HAS TO PULL OVER AND TURN THE VEHICLE OFF. A FEW MINUTES LATER SHE RESTARTS THE VEHICLE AND THE SYMPTOMS SOMETIMES QUIT. SOMETIMES IT TAKES A FEW CYCLES OF TURNING THE VEHICLE ON AND OFF FOR THEM TO GO AWAY. HER ROUTE TO WORK INVOLVES A LOT OF HIGHWAY TRAFFIC WITH A LOT OF SEMI'S (TRACTOR TRAILER'S) DUE TO WHERE WE LIVE (OIL FIELD TRAFFIC). SAFETY IS MY MAIN CONCERN. I HAVE HER TEXT ME EVERY DAY WHEN SHE ARRIVES TO WORK(SCHOOL) WITH OUR 9YR OLD SON.