NHTSA Complaint #11079453 — 2017 NISSAN ROGUE

WHEN YOU CROSS OVER RAILROAD TRACKS THAT HAVE OVERHEAD ELECTRICAL POWER; IE. COMMUTER RAIL TRACKS IN URBAN / SUBURBAN MARKETS; THE FRONT END COLLISION CAMERA THINKS YOU ARE ABOUT TO HAVE A "FRONT END" COLLISION, EVEN THOUGH THERE ARE NO OBJECTS IN FRONT OF YOU. THE SUV WILL STOP DEAD IN ITS TRACKS AND THE STALL OUT. WHEN FIRST REPORTED TO NISSAN IN EARLY DECEMBER , 2017 THEY STATED THAT I WAS ONLY THE 4TH CASE NATIONALLY TO REPORT THIS & THE FIRST THE DALLAS, TX GENERAL MARKET AREA. AFTER MUCH DISCUSSION, THEY PULLED MY VEHICLE IN MID-JANUARY AND PROVIDED A RENTAL CAR. THEY CLAIMED THERE WAS A SOFTWARE GLITCH THAT HAS ONLY BEEN REPORTED IN THE SAME MAKE, MODEL & YEAR AS MY SUV. THEY BELIEVE THE FRONT END CAMERA IS NOT PROPERLY INSULATED FROM THE OVER HEAD ELECTRICAL MAGNETIC FIELD GENERATED BY OVERHEAD POWER LINES ON THE RAIL TRACKS. MY SUV HAS STALLED OUT TWICE AT THE SAME RAIL CROSSING. LAST WEEK I WAS INFORMED THERE WERE OVER 40 CASES NATIONALLY REPORTED AND ABOUT 5 CASES IN THE DALLAS MARKET, INCLUDING FORT WORTH. THEY FURTHER STATED THAT SEVERAL VEHICLES ARE MORE "OCCURRENCES" THAN MINE. NEITHER THE DEALERSHIP OR NISSAN THEMSELVES WILL NOT COMMUNICATE ANY OPINIONS IN WRITING TO ME. THIS IS MY OPEN CASE #[XXX], [XXX] . YOU MAY CONTACT NISSAN AT 1-800 NISSAN-1, #7. MY NUMBER IS [XXX],OR [XXX] I HAVE NOT HAD THE USE OF MY VEHICLE FOR ALMOST 50 DAYS. IN MY OPINION NISSAN HAS BEEN BOTH VAGUE & EVASIVE WITH THEIR RESPONSE AND COURSE OF ACTION. IN ADDITION, THEY ARE NOT SURE IF THIS PROBLEM AT ALL. MY CONCERN IS; "IF NISSAN CAN NOT VALIDATE THE PROBLEM; HOW CAN THEY VALIDATE THE FIX AND WILL IT WORK"? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR