NHTSA Complaint #11078660 — 2014 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11078660
Vehicle	2014 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	February 1, 2018
Date Filed	March 12, 2018
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WE TOOK VEHICLE IN FOR RECALL REPAIRS AT FORD DEALER. WHEN WE DROVE IT HOME ON CITY STREET AT 35 MPH THE REAR OF THE CAR STARTED SHAKING AND TRANSMISSION FAULT LIGHT CAME ON. THE DEALER SAID IT WAS A BAD REAR DRIVE SHAFT BEARING. IT NEEDS TO BE REPAIRED AS IT IS A SAFETY ISSUE AND COULD CAUSE AN ACCIDENT WHEN DRIVING. THE COST OF REPAIR WAS $500. AFTER THE REPAIR WE DROVE IT HOME ON CITY STREET AT 40 MPH THE TRANSMISSION FAULT LIGHT CAME BACK ON. FORD DEALER SAID IT COULD BE A SHIFT SOLENOID REPAIR FOR $500 IF THAT DOES NOT WORK IT WOULD BE A TORQUE CONVERTER REPAIR AT A COST OF $3500. IT NEEDS TO BE DONE AS IT IS A SAFETY ISSUE AND COULD CAUSE AN ACCIDENT WHEN DRIVING. THE CAR HAS 40000 MILES AND IS IN EXCELLENT CONDITION.

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