NHTSA Complaint #11076275 — 2004 DODGE DURANGO

TAKATA RECALL. I HAD THE PASSENGER SIDE AIRBAGS REPAIRED ON 3/2/18 AT GLENN THOMAS IN SIGNAL HILL, CA. ON THIS DAY AFTER I WAS INFORMED THE JOB FOR THE AIR BAG REPAIR WAS COMPLETED. I SIGNED THE PAPERS ,AND I DROVE OFF THE LOT. I IMMEDIATELY NOTICED THAT THE AIRBAG INDICATOR LIGHT WAS ON THE MY DASH. I WAS ONLY 10 MINUTES AWAY, SO I IMMEDIATELY CALLED THE SERVICE ADVISOR AND LEFT A VOICE MESSAGE. BUT I WENT AHEAD AND DROVE BACK TO THE DEALERSHIP SO THEY COULD SEE THAT THE LIGHT WAS ON. I BROUGHT THE CAR BACK IN AND THE SERVICE ADVISOR PUT THE DIAGNOSTICS TOOL ON THE CAR AND IT GAVE HIM A PRINTOUT OF POSSIBLE ISSUES. HE THEN HAD A TECHNICIAN LOOK AT THE CAR. I WAITED IN THE CUSTOMER WAITING ROOM. WITHIN 30 MINUTES, THE ADVISOR CAME INTO THE WAITING AREA AND TOLD ME IT WAS THE SEAT TRACKING SENSOR ? (I MAY HAVE THE CORRECT WORDING INCORECCT) . I WAS THEN QUOTED A REPAIR PRICE OF $270 FOR ONE SEAT (DRIVER'S SIDE). I WAS TOLD THEY ONLY HAVE 1 PART IN STOCK AT THE TIME AND THAT IT WOULD BE 3 HOURS TO REPAIR. I DID NOT HAVE THE TIME TO WAIT FOR THIS REPAIR NOR DID I HAVE THE $270 FOR THE REPAIR. I THEN ASKED CAN THE CAR BE DRIVEN WITH THE AIRBAG INDICATOR LIGHT ON, AND I WAS TOLD YES, BUT THE AIRBAGS MAY NOT WORK PROPERLY IF INVOLVED IN A ACCIDENT (CRASH). MY QUESTION... IS IF THIS SEAT TRACKING SENSOR IS IMPORTANT TO THE FUNCTIONALITY OF THE AIR BAGS WHY IS THIS NOT COVERED UNDER THE TAKATA AIRBAG RECALL. AND WHY IS IT NOT FREE TO THE CUSTOMER. I SHOULD NOT HAVE TO PAY FOR THIS REPAIR IF THERE IS A OPEN ACTIVE RECALL AND THIS REPAIR FOR THE SEAT TRACKING IS DIRECTLY RELATED TO THE AIRBAGS. I WOULD APPRECIATE IT IF THIS CAN BE LOOKED INTO FURTHER. TAKATA AIRBAG REPAIR PERFORMED BY: GLENN THOMAS DODGE CHRYSLER JEEP 2100 EAST SPRING ST SIGNAL HILL, CA 90755 562-426-5111 SERVICE ADVISOR: KOREY WONG REPAIRED: 3/2/2018