NHTSA Complaint #11076254 — 2014 FORD C-MAX

AFTER OVER A YEAR OF ASKING THEY KEEP SAYING THEY CAN'T GET THE PARTS FROM FORD AT THE SAME TIME THEY ADMIT THEY HAVE RECEIVED PARTS BUT THEY ARE NOT CURRENTLY AVAILABLE AND WHEN I ASK TO BE INFORMED OR PUT ON A LIST THEY TELL ME THEY DON'T DO THAT. THEY SAY I JUST HAVE TO TAKE MY CHANCES WHEN I HAVE SERVICE OR TO CALL WEEKLY OR MONTHLY. AND NOW THAT I HAVE ASKED ABOUT THE RECALL REPAIR MORE THAN ONCE WHEN I TAKE THE CAR IN FOR ITS OIL CHANGE IT SEEMS THEY HAVE FLAGGED OUR ACCOUNT AND OUR TREATMENT IS VERY POOR. I SET AN APPOINTMENT FOR AN OIL CHANGE RECENTLY AND ASKED IF THEY COULD FIX THE RECALL AND THEY SAID IT WAS A LOW PRIORITY, THAT THEY DON'T PROVIDE A CUSTOMER WAITING LIST AND THEY CANCELLED MY APPOINTMENT. WHEN I CALLED AGAIN THEY SET IT BACK A WEEK AFTER I MENTIONED THAT I WAS PLANNING ON GOING OUT OF TOWN. THEIR MEANNESS SIMPLY MEANS I WILL TAKE OUR OTHER FORD WHICH THEY HAVE SUCCESSFULLY NEVER COMPLETED ONE RECALL REPAIR ON THAT AND THE CAR GOT SO OLD THAT THEY SAID THEY NO LONGER HAVE TO DO THE REPAIR BUT I CAN NOW PAY FOR THE OLD RECALL REPAIRS. THANKS PENSKE FORD WHO USE TO BE DREW FORD IN LA MESA CALIFORNIA