NHTSA Complaint #11482288 — 2014 FORD C-MAX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11482288
Vehicle	2014 FORD C-MAX
Component	UNKNOWN OR OTHER
Date of Incident	August 31, 2022
Date Filed	August 31, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FREEZE the image, resulting in the driver (myself) thinking that nobody was walking behind my vehicle! This needs to be investigated and perhaps the rear-view camera systems recalled on ALL Ford C-maxes as I am seeing many other reports of this happening as well

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